Real Time Analyst  

• Empresa Concentrix - Ver más ofertas
• Salario3100000 - 3100000
• UbicaciónBogotá, D.C., CO
• Tipo de contratoIndefinido

The Associate, Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.
Essential Functions/Core Responsibilities
• Distributes accurate and timely agent schedules
• Inputs intraday corrections and exceptions into systems for agent time off and absences […]
• Recognize abnormal scheduling issues and escalate as necessary
• Initiates and coordinates...

Hace más de 30 días en: pandape.com