The Real Time Analyst is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. […]
Inputs intraday corrections and exceptions into systems for agent time off and absences. […]
Initiates and coordinates trouble tickets and escalate issues as required. […]
Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications...