We are seeking an experienced CX analyst to help our Advisory Services and Applied Insights team in a dynamic, multi-channel contact center environment. This role is pivotal in optimizing processes and delivering exceptional customer experiences.
Your responsibilities will include collecting and analyzing customer feedback, identifying areas for improvement, and developing actionable insights to enhance overall customer satisfaction. You will collaborate closely with cross-functional teams to implement customer-centric solutions and ensure that the voice of the customer is integrated into all aspects...