Conduct regular call audits, identify areas for improvement and provide constructive feedback to agents 1.2 Colaborate with training teams to ensure continous upskilling and knowledge sharing. 1.3 Evaluate call quality to guarantee adherenceThe supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and Administrative Support.
Ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company. […]
Monitor and evaluate the performance of the personnel in charge, providing learning...